FAQs+ 查看更多
FAQs
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#Frequently asked questions
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Top 12 Inquiries
Can I purchase LASSEN products on the web?
Can I purchase LASSEN products on the web?
Can someone help me plan and design rooms?
Can someone help me plan and design rooms?
How can I get Tiles items home?
How can I get Tiles items home?
What is the delivery lead time?
What is the delivery lead time?
Why does LASSEN charge customers on upstairs fees and delivery fees below $5,000?
Why does LASSEN charge customers on upstairs fees and delivery fees below $5,000?
Do you accept exchange?
Do you accept exchange?
Can I purchase LASSEN products on the web?
Can I purchase LASSEN products on the web?
我們提供網上購物服務,可直接網上選購.
Can someone help me plan and design rooms?
Can someone help me plan and design rooms?
萊森磁磚設計師提供磁磚家居設計服務,為您跟進磁磚配置的各項細節。同時, 我們會根據您們的居住需要,從萊森磁磚挑選出迎合您們品味的風格,為您設計出最合心意、最能善用空間的室內布置。只需提供一張准確呎寸的平面圖,我們根據您的要求在三~七天內完成,讓您們輕鬆打造;新一個甜蜜安樂窩。(需預付$500元按金, 於訂磚滿$5000中扣減)
How can I get Tiles items home?
How can I get Tiles items home?
購满5000元,即免費送貨到貴府可停車的地方交貨(車邊交收)
注:如需送貨上樓及不足5000元收費一覽:
What is the delivery lead time?
What is the delivery lead time?
七至十天為送貨時間,如要加工的貨品要加多3天。
Why does LASSEN charge customers on upstairs fees and delivery fees below $5,000?
Why does LASSEN charge customers on upstairs fees and delivery fees below $5,000?
有別於其他的家居店,我們從沒把送貨上樓及不足5000元以下的成本,計進在貨品的售價內。換言之,你可選購到更廉價的貨品,同時享有選擇這些服務的自由。
Do you accept exchange?
Do you accept exchange?
我們提供7日換貨保障(同一貨品)。如你想退回多出的10%貨品(半價回收),你可在30日內帶同發票及未經使用或拆箱的貨品,到我們分店退款。但所有萊森磁磚禮券、破損了的磁磚、解開包裝的、已截短的、優惠貨品,以及簽收後才損壞的貨品(出廠時已有瑕疵的除外),我們恕不退換。退款將以付款形式支付。
What type of payment does LASSEN accept?
What type of payment does LASSEN accept?
If I have a complaint, where should I direct it?
If I have a complaint, where should I direct it?
LASSEN tile production place?
LASSEN tile production place?
What does the product guarantee include?
What does the product guarantee include?
Why are items sometimes out of stock?
Why are items sometimes out of stock?
business hours?
business hours?
What type of payment does LASSEN accept?
What type of payment does LASSEN accept?
現金、支票、轉數快, 銀行轉賬、PayPal(信用卡)
If I have a complaint, where should I direct it?
If I have a complaint, where should I direct it?
LASSEN tile production place?
LASSEN tile production place?
中國製造,生產設備由歐州直接入口,技術由中歐合作開發,既享價格廉宜的生產基地,有歐州的生產管理及流行的歐州款式,加上我們前鋪後廠的直銷模式,令我們可用極之相宜的售價,為你提供各式的貨品。
What does the product guarantee include?
What does the product guarantee include?
在我們貨品會提供一年的保障(特殊貨品除外,我們會注明)。
一年保用期,如產品質量被証實乃出廠缺點(包括:龜裂,釉面剝落,耐冷,耐熱)。而非人為損壞,該產品由收貨日起,一年內憑發票由敝司免費更換同一型號或同等價值之磁磚,不負責維修費用。
一年保用期,如產品質量被証實乃出廠缺點(包括:龜裂,釉面剝落,耐冷,耐熱)。而非人為損壞,該產品由收貨日起,一年內憑發票由敝司免費更換同一型號或同等價值之磁磚,不負責維修費用。
Why are items sometimes out of stock?
Why are items sometimes out of stock?
我們已盡力確保每件刊載於目錄內的貨品,都有足夠的存貨,以供顧客選購。但由於部份貨品實在非常暢銷,加上生產按排需時,故會偶有出現缺貨的情況。
business hours?
business hours?
每天10時至6時,週日及公眾假期休息(只提供網上服務)。