Surprise by
choice & style
Frequently asked questions Customer If you want to contact us by phone, you can call the service hotline at (852) 2572-1880 to confirm such inventory, hours of operation, store activities, transportation lines, payment methods and after-sales service.
1. Lassen tiles have what philosophy? 2. I can buy your products online it? 3. Lassen tile catalogs What is this? 4. How can I get catalogs? 5. Goods catalog will be distributed and when? 6. You can tile layout I designed for it? 7. Take delivery of tile home, what can be done? 8. Delivery to the time required? 9. Why should charge the customers upstairs to charge fees and less than $5,000 delivery fee? 10. Why are some items out of stock from time to time? 11. Do you have a custom-made tile service? 12. Can be a replacement it? 13. Can order by telephone and recorded in the form of bank payment? 14. In Lassen tile shopping, you can choose which method of payment? 15. If unsatisfactory, may reflect to you what? 16. Lassen tiles how many kinds of goods? 17. Where did you purchase goods? 18. What are the goods in your product warranty as well? 19. How long after I extract it in order or arrange for delivery of goods? 20. Business hours?
1. Lassen tiles have what philosophy?
Our philosophy is to provide the public with a wide range of very affordable prices, and beautiful tiles and practical items

 

2. I can buy your products online it?
1.Provides online shopping services. To understand more products, please visit Lassen in WanChai tile purchase. In the shop, you can sense the characteristics of a wide range of goods and design, and learn decorating inspiration. ?
3. Lassen tile catalogs What is this?
Every year, we will print catalogs, free of charge for customers upon request. In addition to the directory you learned that about one-third of the year we kind of goods, the better to obtain from a lot of home furnishings inspired by the use of space. The home decoration good idea? In practice is just the cost much!
4. How can I get catalogs?
Can be directly downloaded to Lassen tiles can be obtained. We also provide mailing address we will offer free of charge. Limited, while stock lasts.
5. Goods catalog will be distributed and when?
Our directory is listed in a distribution of new varieties
6. You can tile layout I designed for it?
Yes, as long as customers choose the right tile or tiles you want the style of decoration, together with the plans provided to us, we will be 3 to 4 days of renderings show our guests.?
7. Take delivery of tile home, what can be done?
Purchase over $5,000, or free shipping to your local government can stop the delivery (the car side delivery) Note: For shipping charges upstairs and less than $5,000  a glance:
 
  
 
Hong Kong Island, Kowloon
New Territories,Tung Chung Town
Discovery Bay, Park Island
Delivery charges (car side cross) $380/$580
$380/$580
$380+300(Extra)
Upstairs fees (less than three elevators and stairs)  $15.00/box $15.00/box
 
$15.00/box
Upstairs fees (no less than twelve stairs to the elevator floor)

 

$22.00/box

 

$22.00/box $22.00/box
Upstairs fees (less than twelve lift + stairs to first floor)
$37.00/box
$37.00/box
 
$37.00/box
 
8. Delivery to the time required?
Every Wednesday and Saturday for the delivery time. Normal Saturday delivery orders for the Wednesday (three days in advance), and so on, such as processing of goods to  3 days.
9. Why should charge the customers upstairs to charge fees and less than $5,000 delivery fee?
Unlike other home stores, we never went upstairs and the delivery cost of less than $5,000, namely, the price of the goods into. In other words, you can buy the cheaper goods, while enjoying the freedom to choose these services.
10. Why are some items out of stock from time to time?
We have made every effort to ensure that every piece of goods published in the directory, there is enough stock for customers to buy. However, it is very popular because some items, plus the production time by row, it will sometimes appear out of stock.
11. Do you have a custom-made tile service?
We can do according to the requirements of the guests found close to the goods, if the custom of the more than 5,000 square meters, since the sample can be custom-made.
12. Can be a replacement it?
We offer a 7 day replacement guarantee (the same goods). If you want to return 10% more goods, you can bring along the invoice within 30 days and not use or unpacking goods to our store refund. However, all Lassen tile coupons, damaged the tiles, unwrapped, and has been truncated, the prices of the goods, as well as damaged goods after receipt (except for factory defects have been), we will not be returned. Refunds will be paid in the form of payment.
13. Can order by telephone and recorded in the form of bank payment?
Yes, customers only pay a small deposit, you can arrange delivery, receipt of all goods until paid off balance.
14. In Lassen tile shopping, you can choose which method of payment?
Cash, check, credit card (VISA, MasterCard, JCB cards, CUP).
15. If unsatisfactory, may reflect to you what?
If you think of our goods or services of any dissatisfaction, please call our Customer Service Hotline at 28933210 or fax to 25720363. You may also send comments? Email to enquiry@lassen.com.hk.
16. Lassen tiles how many kinds of goods?
We are about 500 variety of items to choose from. The other directories have been provided by the 1000 models.
17. Where did you purchase goods?
Made in China. Production equipment imported directly from the Europe, technical co-developed by the EU, both share prices cheap production base, with European production management and the popular European style, coupled with our cottage and a factory direct sales model, we can be very affordable price, to provide you with a variety of goods.
18. What are the goods in your product warranty as well?
In one year we will provide the protection of goods (except for special goods, we will specify). Year warranty, such as product quality is proven factory defects (including: cracking, spalling glazed, cold, heat). The non-human damage, the product from the receiving date of the invoice within one year by a free replacement by the Democratic Secretary or equivalent model of the same tile, not responsible for the maintenance costs.
19. How long after I extract it in order or arrange for delivery of goods?
You must purchase within 1 month from the date the goods or arrange their own extract your door. If the customer within 48 hours before delivery to change the delivery time, or because no one answered the door and shipping address need to re-arrange delivery, we will be charged.
20. Business hours?

10 am to 6 pm daily, Sundays and public holidays

(The above terms, only clever argument, and finally the transaction documents)
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